RETURN POLICY
Return Process
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be unworn and unwashed without body odor or fragrance. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Exchanges (if applicable)
Please send it back to the address below and include a note with your order number and email address letting us know if its a return or an exchange.
SPG URBAN
5 CANTERBURY ARMS
NEW MILFORD, CT 06776.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. As long as it's unworn and free of odor there should not be an issue.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It usually takes 3-5 business days to return to your card.
Refund Policy (if applicable)
We will accept back any item that is within 30 days of purchase and has not been worn and is free of odor, hair, lint, etc. The item must be in new condition. Wristpacks are ineligible for return. If you have an issue with the sizing of your wristpack, please reply to your order email.